By placing an order with JXT Semi Technology Co., Ltd., you confirm that you have read, understood, and accepted the following Return & Refund Policy.
Due to the specialized nature of semiconductor wafers, substrates, and customized materials, return and refund eligibility may vary depending on the product type, order specifications, customization requirements, and reason for the request.
Please review this policy carefully before placing an order.
If there is a problem with your order, including:
defective products;
damaged products;
incorrect products;
incorrect specifications;
missing items;
quantity discrepancies; or
products that do not conform to the confirmed order requirements,
please contact us within 30 days of receiving your order.
After reviewing your request, we may provide an appropriate solution, including:
replacement;
remake;
exchange;
partial refund; or
full refund.
Please do not return any product before receiving authorization and return instructions from our customer service team.
Unauthorized returns may not be accepted.
To request a return, replacement, exchange, or refund, please contact our customer service team and provide the following information where applicable:
Order number or invoice number;
Product name and model;
Product specifications;
Quantity affected;
Detailed description of the issue;
Photographs or videos showing the issue;
Product labels, packaging labels, or batch information;
Inspection or test results, if applicable; and
Any other information reasonably required to verify the issue.
Once we receive your request, our customer service team will review the case and provide further instructions.
Please follow the instructions provided by our customer service representative before returning any products.
If your products arrive visibly damaged, please contact us as soon as possible after delivery.
Please provide:
your order number;
photographs of the damaged product;
photographs of the outer packaging;
photographs of the inner packaging;
shipping label information; and
a description of the damage.
Please retain all original packaging until the case has been reviewed, as it may be required for investigation with the shipping carrier.
If the damage is confirmed, we may arrange a replacement, remake, refund, or other appropriate solution.
If the products you receive do not match the confirmed order, please contact us promptly.
This may include:
incorrect wafer material;
incorrect product type;
incorrect diameter or dimensions;
incorrect thickness;
incorrect crystal orientation;
incorrect surface finish;
incorrect grade;
incorrect quantity;
incorrect coating or processing;
incorrect packaging; or
other deviations from the confirmed specifications.
Please provide photographs, product labels, inspection data, or other supporting information where applicable.
If we confirm that the products do not conform to the agreed specifications due to our error, we may provide a replacement, remake, exchange, refund, or other appropriate solution.
If you believe that a product has a manufacturing defect or quality issue, please contact us and provide detailed supporting information.
Depending on the product, this may include:
photographs;
microscopic images;
dimensional measurement records;
surface inspection results;
test reports;
batch numbers;
product labels; or
other relevant technical evidence.
We may request additional inspection or testing information to determine whether the issue is related to manufacturing, transportation, storage, handling, processing, or application conditions.
If the issue is confirmed to result from our manufacturing or processing, we will provide an appropriate solution based on the specific circumstances and applicable order terms.
If any items are missing or the quantity received does not match the confirmed order, please contact us promptly.
Please provide:
order number;
packing list;
photographs of the received products;
photographs of the packaging;
package weight information, where available; and
details of the missing quantity.
After verification, we may arrange supplementary shipment, replacement, refund, or another appropriate solution.
Many of our products may be manufactured or processed according to customer-specific requirements.
Customized products may include products with specific requirements relating to:
dimensions;
diameter;
thickness;
crystal orientation;
resistivity;
doping;
surface finish;
polishing;
coating;
epitaxial growth;
cutting;
dicing;
bonding;
cleaning;
packaging;
inspection standards; or
other technical specifications.
Unless the product is defective, damaged, incorrect, or does not conform to the confirmed specifications, customized or made-to-order products are generally not eligible for return, exchange, or refund.
Once customized production or processing has begun, cancellation or modification of the order may also be restricted.
Due to the technical and application-specific nature of semiconductor wafers and substrate materials, returns based solely on a change of mind may not be accepted.
Customized, processed, or made-to-order products are generally not eligible for change-of-mind returns.
For standard, non-customized products, return requests may be reviewed on a case-by-case basis.
Where such a return is approved:
the product must be unused;
the product must remain in its original condition;
the original packaging must be complete;
product labels must remain intact; and
the customer may be responsible for return shipping and related charges.
The returned product may be inspected before a refund is approved.
Unless otherwise required by applicable law or agreed in writing, the following products may not be eligible for return, exchange, or refund:
customized or made-to-order products;
specially processed products;
products manufactured according to customer drawings or specifications;
products that have been used;
products that have been further processed after delivery;
products that have been cut, diced, coated, bonded, polished, cleaned, or otherwise altered;
products damaged due to improper storage or handling;
products damaged due to improper installation, testing, processing, or application;
contaminated products;
products damaged by mechanical impact, chemicals, excessive heat, moisture, electrostatic discharge, or other external causes;
products without sufficient order or product identification; and
products returned without prior authorization.
Where a return is approved, the product should be returned in its original condition whenever reasonably possible.
The return should include:
original product packaging;
protective packaging;
product labels;
certificates or documentation supplied with the product, where applicable; and
any other relevant materials included in the original shipment.
Semiconductor wafers and substrates are sensitive products. Returned products must be packaged properly to prevent:
scratches;
chipping;
breakage;
contamination;
moisture exposure; or
other transportation damage.
We may reject or reduce a refund where returned products are damaged because of improper packaging or handling during the return process.
If the return is caused by a confirmed product defect, incorrect shipment, or another error attributable to us, we may bear or reimburse reasonable return shipping costs, subject to prior approval.
If a return is accepted for reasons not attributable to us, the customer will generally be responsible for:
return shipping costs;
shipping insurance;
customs fees;
import or export charges;
taxes; and
other return-related expenses.
Please do not send products using freight collect or cash-on-delivery services unless expressly authorized by us.
Once an approved returned product is received, we may inspect the product before issuing a refund.
If the return is approved following inspection, the refund will generally be issued using the original payment method where practical, unless otherwise agreed.
Refund processing times may vary depending on:
payment method;
bank processing time;
payment service provider;
transaction currency; and
other financial processing requirements.
Shipping charges, customs duties, taxes, bank charges, payment processing fees, or other transaction costs may not be refundable unless the return is caused by our confirmed error or otherwise required by applicable law.
Where a replacement or remake is approved, we will confirm the applicable product specifications before production or shipment.
Replacement or remake lead times may vary depending on:
product type;
material availability;
technical specifications;
processing requirements;
customization;
production schedule; and
shipping destination.
For customized products, additional confirmation of technical specifications may be required before remanufacturing begins.
Customers are responsible for carefully reviewing and confirming all product specifications before placing an order.
Depending on the product, this may include:
material;
diameter;
dimensions;
thickness;
crystal orientation;
resistivity;
doping;
surface finish;
grade;
coating;
processing requirements;
tolerances;
inspection requirements; and
intended application.
If products are manufactured according to specifications provided or confirmed by the customer, we may not be responsible for incompatibility or unsuitability caused by incorrect customer-provided specifications.
Customers are also responsible for ensuring that products are properly stored, handled, inspected, processed, and used after delivery.
Customers are encouraged to inspect products promptly upon receipt.
If an issue is discovered, please retain:
the product;
original packaging;
product labels;
certificates;
shipping documents; and
relevant inspection or test records.
Please do not further process, modify, dispose of, or destroy products that are subject to a quality claim before contacting us, unless necessary for safety or otherwise agreed in writing.
Further processing or modification may affect our ability to verify the issue and may affect eligibility for return, replacement, or refund.
Please do not return products directly to any address without prior authorization.
The appropriate return address may vary depending on:
product type;
order;
shipping origin;
customer location; and
reason for return.
Once your return request has been approved, our customer service team will provide the correct return address and shipping instructions.
Products returned to an unauthorized or incorrect address may not be accepted.
We are generally not responsible for product damage or performance issues caused by circumstances outside our reasonable control, including:
improper storage;
improper handling;
misuse;
incorrect processing;
incompatible equipment;
incompatible applications;
contamination after delivery;
unauthorized modification;
transportation arranged independently after delivery; or
use outside the confirmed product specifications.
Nothing in this policy excludes or limits any consumer or customer rights that cannot legally be excluded under applicable law.
We reserve the right to reject return, replacement, or refund requests involving:
fraudulent claims;
false information;
intentional product damage;
manipulation of inspection results;
abuse of the return process; or
other improper conduct.
Such determinations will be based on relevant order records, product information, inspection results, shipping information, and communications between the parties.
If you need to request a return, exchange, replacement, or refund, please contact us before sending any products back.
JXT Semi Technology Co., Ltd.
Email: anna@jxtwafer.com
Email: Shirley@jxtwafer.com
Tel: +86 18961736370
Address: Room 906, No.
218 Changjiang Road, Jiangyin, Jiangsu, China
When contacting us, please include your order number, product information, and a detailed description of the issue.
Last Updated: September 22, 2026
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