This Shipping Policy applies to orders placed with JXT Semi Technology Co., Ltd. through our website or other authorized sales channels.
We are committed to processing and shipping orders safely and efficiently. Because many of our semiconductor wafers, substrates, and related products may involve specific technical requirements or customized processing, shipping times may vary depending on product availability, specifications, order quantity, and processing requirements.
Please review the following Shipping Policy before placing an order.
Orders are generally shipped from Jiangsu, China, or from another designated warehouse, manufacturing facility, or fulfillment location depending on product availability and order requirements.
Our company contact address is:
JXT Semi Technology Co., Ltd.
Room 906, No. 218 Changjiang Road, Jiangyin, Jiangsu, China
The actual shipping origin may vary depending on the product, inventory location, manufacturing arrangement, and logistics requirements.
For in-stock standard products, orders are generally processed and prepared for shipment within 3–7 business days after payment and order details have been confirmed.
For customized, made-to-order, specially processed, or non-stock products, the production and preparation time will depend on the specific product requirements.
Customized processing may include, but is not limited to:
special dimensions or thicknesses;
specific crystal orientations;
polishing;
coating;
epitaxial growth;
cutting or dicing;
bonding;
cleaning;
special inspection requirements;
customized packaging; and
other customer-specific technical requirements.
For these products, the estimated production and shipping date will be confirmed in the quotation, pro forma invoice, order confirmation, sales contract, or other written communication.
Shipping time begins after the order, payment, and all required technical specifications have been confirmed.
Business days generally exclude weekends and applicable public holidays.
After an order has been shipped, estimated international transit time is generally 3–15 business days, depending on the destination, shipping method, customs clearance, and logistics provider.
The above delivery time is an estimate only and is not guaranteed.
Actual delivery times may vary due to:
destination country or region;
shipping method;
customs clearance;
import inspection;
flight availability;
logistics capacity;
public holidays;
weather conditions;
natural disasters;
local delivery conditions; or
other circumstances outside our reasonable control.
For large-volume, heavy, or special shipments transported by air freight, sea freight, or other freight services, delivery times will be confirmed separately.
Depending on the destination, product type, order quantity, and customer requirements, we may use international courier, air freight, sea freight, or other suitable logistics services.
Common international express carriers may include DHL, FedEx, UPS, or other qualified logistics providers where available.
For large-volume or special orders, we may arrange:
international express;
air freight;
sea freight;
freight forwarding; or
other mutually agreed transportation methods.
The final shipping method will be determined according to the order requirements, destination, product characteristics, shipping cost, and agreement with the customer.
Shipping costs depend on factors including:
destination;
package dimensions;
package weight;
product quantity;
product value;
shipping method;
insurance requirements;
special packaging requirements; and
applicable logistics charges.
Shipping charges may be displayed during the ordering process or separately included in the quotation, pro forma invoice, sales contract, or order confirmation.
For certain orders, customers may also arrange shipment using their own approved courier or freight account, subject to prior agreement with us.
We serve customers in multiple countries and regions and can arrange international shipping where legally and commercially available.
International shipments may be subject to:
customs clearance;
import duties;
value-added tax (VAT);
sales tax;
customs processing fees;
brokerage fees;
inspection fees; and
other charges imposed by the destination country or region.
Unless otherwise expressly agreed in writing, such charges are generally the responsibility of the customer.
Customers are responsible for understanding and complying with applicable import requirements in their country or region.
Customs policies vary by country and region.
JXT Semi Technology Co., Ltd. does not control customs authorities and cannot guarantee the amount of duties, taxes, fees, or the time required for customs clearance.
Unless otherwise agreed under the applicable transaction terms, customers are responsible for applicable:
import duties;
customs duties;
VAT or sales taxes;
customs clearance fees;
brokerage charges; and
other government-imposed charges.
If additional documentation is reasonably required for customs clearance, we will cooperate in providing applicable commercial shipping documents within our control.
Delays caused by customs procedures are generally outside our control.
Depending on the order and destination, the shipment may include or be accompanied by applicable documents such as:
Commercial Invoice;
Packing List;
Air Waybill or shipping document;
Certificate of Analysis or inspection documentation, where applicable;
Certificate of Origin, where agreed or required; and
other agreed shipping or product documentation.
If you require specific documentation for customs clearance or internal compliance purposes, please inform us before shipment.
Additional charges may apply for certain special documentation or certification requirements.
Semiconductor wafers and substrates are precision products that may be sensitive to impact, contamination, moisture, scratching, and other environmental conditions.
We use appropriate protective packaging according to the characteristics of the product and shipping requirements.
Packaging may include:
wafer carriers or containers;
protective cushioning;
sealed packaging;
anti-static materials where appropriate;
moisture-resistant packaging;
protective outer cartons; and
other suitable protective materials.
Customers should inspect the outer packaging upon delivery before accepting or opening the shipment where reasonably possible.
Where tracking information is available, we will provide the applicable tracking number or shipping information after the order has been dispatched.
Tracking information may take some time to become active after the carrier receives the shipment.
For air freight, sea freight, or other specialized freight services, tracking methods may differ from standard international express shipments.
If you have not received shipping information within the expected shipping period, please contact us with your order number.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please ensure that the following information is correct:
recipient name;
company name;
street address;
city;
state/province;
postal code;
country/region;
telephone number; and
other information required for delivery.
JXT Semi Technology Co., Ltd. is not responsible for delays, failed deliveries, additional shipping charges, or lost shipments caused by incorrect or incomplete shipping information provided by the customer.
If you need to change your shipping address, please contact us before the order is dispatched.
Once an order has been shipped, we cannot guarantee that the shipping address can be changed.
We make reasonable efforts to ship orders according to the estimated schedule.
However, delivery may be delayed due to circumstances outside our reasonable control, including:
customs clearance;
carrier delays;
flight cancellations;
transportation disruptions;
severe weather;
natural disasters;
strikes;
government actions;
public health emergencies;
import or export restrictions;
security inspections;
peak shipping periods; or
other force majeure events.
Estimated shipping or delivery dates are provided for reference and do not constitute a guaranteed delivery date unless expressly agreed in writing.
We will reasonably assist customers in communicating with logistics providers regarding significant shipping delays where appropriate.
If tracking information indicates that a shipment may have been lost during transportation, please contact us as soon as possible.
We will assist in communicating with the applicable carrier and initiating an investigation where appropriate.
A shipment will not automatically be considered lost solely because of a temporary tracking delay.
Any replacement, refund, or compensation for a confirmed lost shipment will be determined according to:
the shipping method;
applicable Incoterms;
carrier investigation;
shipping insurance;
contractual arrangements; and
responsibility for the transportation.
Please inspect your shipment promptly upon delivery.
If the outer packaging appears seriously damaged, crushed, wet, opened, or otherwise compromised, please photograph the package before opening it whenever reasonably possible.
If products are damaged during transportation, please contact us promptly and provide:
order number;
tracking number;
photographs of the outer packaging;
photographs of the inner packaging;
photographs of the damaged products;
shipping label; and
a description of the damage.
Please retain the products and all original packaging until the case has been reviewed.
Do not discard damaged products or packaging before the carrier claim or our investigation has been completed.
Verified claims will be handled according to the applicable shipping terms, insurance coverage, carrier responsibility, and our Return & Refund Policy.
We take reasonable precautions to package products appropriately and select suitable transportation methods.
However, international transportation involves circumstances that may be outside our direct control.
Unless otherwise agreed in writing, responsibility for the goods during transportation and the transfer of risk shall be determined according to the applicable quotation, sales contract, order confirmation, agreed shipping terms, or applicable Incoterms®.
JXT Semi Technology Co., Ltd. shall not be responsible for delays, losses, damage, additional expenses, or delivery failures caused by circumstances outside our reasonable control, including:
carrier delays or operational failures;
customs inspections or clearance delays;
incorrect or incomplete shipping information provided by the customer;
customer failure to complete customs clearance or pay applicable import charges;
government restrictions;
import or export controls;
force majeure events;
natural disasters;
severe weather;
strikes or transportation disruptions; or
other events beyond our reasonable control.
Where damage or loss occurs while the shipment is under the responsibility of a third-party carrier, we will reasonably assist the customer with the carrier's investigation and claims process where applicable.
Nothing in this Shipping Policy excludes or limits liability that cannot lawfully be excluded or limited.
Where a customer chooses to use its own courier account, freight forwarder, shipping agent, or other logistics provider, responsibility for transportation may transfer according to the agreed shipping terms.
Customers are responsible for ensuring that their nominated carrier is suitable for transporting semiconductor wafers, substrates, and other sensitive materials.
We are not responsible for loss, delay, or damage caused by a customer-appointed carrier after the products have been properly handed over in accordance with the agreed shipping terms, except to the extent otherwise required by applicable law or expressly agreed in writing.
If a shipment cannot be delivered because:
the shipping address is incorrect;
the recipient cannot be contacted;
the customer refuses delivery without an approved reason;
customs clearance is not completed;
required import duties or taxes are not paid; or
other customer-related requirements are not completed,
the shipment may be returned, stored, or disposed of according to the carrier's applicable procedures and local requirements.
Additional shipping, storage, customs, return, or handling charges arising from such circumstances may be the responsibility of the customer where permitted by applicable law.
Certain semiconductor materials, technologies, products, destinations, or applications may be subject to applicable export control, import, sanctions, or trade compliance requirements.
We reserve the right to delay, refuse, suspend, or cancel a shipment where reasonably necessary to comply with applicable laws, regulations, export controls, sanctions, customs requirements, or other legal obligations.
Customers are responsible for providing accurate information reasonably required for import, export, customs, or compliance purposes.
We may update this Shipping Policy from time to time to reflect changes in our shipping practices, logistics arrangements, products, services, or applicable legal and regulatory requirements.
The latest version will be published on this page.
If you have questions regarding shipping, delivery, tracking, or your order, please contact us:
JXT Semi Technology Co., Ltd.
Email: anna@jxtwafer.com
Email: Shirley@jxtwafer.com
Tel: +86 18961736370
Address: Room 906, No.
218 Changjiang Road, Jiangyin, Jiangsu, China
When contacting us regarding an existing shipment, please provide your order number and tracking number, if available.
Last Updated: September 22, 2026
Powered by Bomin
